Who You Gonna Call?

When you have a question, an issue, or a complaint involving the CC&Rs, "who you gonna call?" No, not ghostbusters. Call your Voting Member. But does your Voting Member expect this type of call and know what to do?

Are you familiar with the Section in the Procedures Reference Manual (PRM) about this? 

First you might ask, "What's the PRM?" If you don't know, ask me or ask your Voting Member or the office.

Here's the answer from Art. III, §P Residential Complaints, ¶1 General (Page 32) in the PRM.

a. When a resident has a concern or sees what he believes is a CC&R violation, the resident should discuss the concern with the neighborhood chair (voting member/representative).

b. The neighborhood representative may address the concern with the violator or transmit the concern to the board of directors.

c. The board of directors may designate the property manager and its onsite management staff to receive and address the CC&R complaints and concerns.

d. If the complaint is not addressed to the satisfaction of the resident and representative by the property manager, the concern is immediately forwarded to the board of directors.

e. All efforts will be made by the board of directors to receive and ensure the complaints, concerns and other communications from residents are addressed promptly and properly.

What about the nearly 20% of homeowners in the HOA who don't have a Voting Member? Skip (a) and (b) and go to the Property Manager.

What do you do if your Voting Member won't help you? Go to the Property Manager.

The idea behind this is not to go directly to the Board of Directors. There are others to contact first. 

Notice that the PRM doesn't say to go to the Covenants Committee about CC&R violations.

What if it is the HOA or the Board that is violating the Covenants?

Back in 2021 I called the attention of the Board to a fence that had been installed to block off Common Property behind 204 Barony Place Drive. I thought there was a simple solution. Tell the offending property owner to remove the section of the fence that was blocking the Common Property. If he didn't, just take it down.

More than four years later, it is still there.

Common Property is blocked by part of this fence


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