How Are Complaints Handled?

The Procedures Reference Manual (PRM) spells out exactly how a resident's complaint about a CC&R violation is supposed to be handled.

I wonder how many Voting Members are aware of this and how many accept the responsibility of receiving complaints from homeowners and residents in their neighborhoods.

Here are the rules:

Art. III Administration (Page 32)

P. Residential Complaints

1) General

a. When a resident has a concern or sees what he believes is a CC&R violation, the resident should discuss the concern with the neighborhood chair (voting member/representative).

b. The neighborhood representative may address the concern with the violator or transmit the concern to the board of directors.

c. The board of directors may designate the property manager and its onsite management staff to receive and address the CC&R complaints and concerns.

d. If the complaint is not addressed to the satisfaction of the resident and representative by the property manager, the concern is immediately forwarded to the board of directors.

e. All efforts will be made by the board of directors to receive and ensure the complaints, concerns and other communications from residents are addressed promptly and properly.


Are you finding that this is how it actually works?


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