HOA Office - Closed on Saturdays

This afternoon (May 27) the office of The Summit's HOA sent out an email announcing that the HOA office will be closed on Saturdays. The email read,

"Please be advised that the Summit Association office will not be open on Saturdays at this time. 
"We apologize for any inconvenience this may cause and appreciate your understanding."

Is there a staffing problem? The Summit's HOA office is operated by two female employees of CAMS, a North Carolina HOA management firm. The HOA has a two-year contract with CAMS, which runs through December 31, 2025.

Why isn't the office open? The email gave no explanation to Members or residents for the closing.

Which officer on the BOD is responsible for seeing that CAMS performs under the contract?

Saturday is an important day for HOA office hours. Homeowners who work normal business hours Monday-Friday have only Saturdays to contact the office with questions or go to the office to get their Summit IDs updated or to pick up their pool gate fobs. If a Homeowner has only Saturday to get his Summit ID, then he'll miss the June 3rd BOD meeting.

This Saturday, May 31, is the day when MayFest will be held from Noon until 3:00PM at the Myrtle Pool. That's a day when the office should be open. Who is responsible for MayFest, and who will be on-hand to deal with last-minute problems?

The boiler-plate sentence, "We apologize for any inconvenience this may cause and appreciate your understanding" has been used too many times. It's a joke now. Members should be given an satisfactory explanation, not asked to "understand".

No mention is made of when normal Saturday hours will resume. Is this temporary?

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