Did HOA Stop Emailing Residents?

For seven years I received emails from the HOA. I was registered on the (CAMS) portal as a Resident and regularly received messages from the office.

With the change in management companies from CAMS to Town & Country on October 1, 2025, those emails have stopped. 

How do I know they stopped? Because I see copies of emails being sent to homeowners (Board Meeting date/location change; lost dog), and I did not receive them directly. I emailed the HOA office (SummitHelpDesk@tcgrd.com) on November 5, asking that emails resume to my email address, but they haven't.

Previously, I was informed by the office that it knew email addresses for only about 75% of the properties in The Summit. I wondered, of course, why they did not make an effort to increase that number. No request for email addresses (or updates) accompanied Assessment notices, and no request ever appeared in the Summit Scoop or Board Minutes.

Aren't all Members and non-home-owning Residents entitled to news about The Summit? Ex., garage sales, parking, Summit Scoop publication, office hours and closings, names, photos, bios of office employees, etc. 

Recently, there was a Board Member who cared about communications with Summit homeowners and residents. It is unfortunate that she quit after six months on the board. The Summit deserves a board member who cares about that!

When I suggested improvements/updates in the website and the Summit Scoop, a then-new Board Member told me it was "on the list" but not very high. That was 2-3 years ago! I suspect it has fallen entirely off the list. The HOA no longer has a chairperson of the Newsletter Committee; that chairperson should be a homeowner, not an office employee.

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